Contact Us
How to Reach Us
The quickest way to contact Best Online Casinos is by email at [email protected]. Our small editorial team reviews every message and typically responds within a couple of business days. When you write in, it helps to include the casino name, the date, and as much detail as you can about your question or issue — that lets us look into it properly rather than guessing at context.
What We Can Help With
We're a comparison and review resource focused on online casinos serving US players, with particular attention to how quickly sites process withdrawals, how their bonus terms work, and how they stack up on licensing and player protection. Common reasons readers get in touch include:
- Questions about a specific bonus offer, its wagering requirements, or why an offer might not display as expected in your state
- Reports of slow or disputed withdrawals at a casino we've listed, which we factor into how we monitor our rankings
- Corrections — if a licence detail, payment method, or bonus term has changed and our page hasn't caught up yet
- General feedback on how we present our reviews, ratings, or comparisons
- Requests for information on responsible gambling tools or where to find support if gambling has stopped being fun
Reporting a Problem With a Casino
If you've had a genuinely bad experience — a delayed payout, a bonus term you feel was applied unfairly, or a support team that went quiet — tell us about it. We can't intervene directly on your behalf or guarantee any outcome, since we're an independent review site and not a regulator or ombudsman, but reader reports do inform how we rate and re-check the casinos on this site. If your complaint involves a licensing or legal issue, your state's gaming regulator is generally the correct body to escalate to, since that's who actually oversees the operator.
Before You Write In About a Bonus or Withdrawal Issue
A few checks often resolve things faster than waiting on any support queue:
- Re-read the bonus terms on the casino's own site — wagering requirements, maximum withdrawal caps, and game restrictions are usually spelled out there, even if they weren't obvious when you claimed the offer
- Confirm your identity verification (KYC) documents were fully submitted and accepted, since unverified accounts are the most common reason withdrawals stall
- Check whether the payment method you used has a stated processing window — some banking options simply take longer than others
If you're still unsure after that, our Responsible Gambling page has information on setting deposit and time limits, and on where to find support if things feel like they're getting out of hand.
Feedback on Our Reviews
Our ratings are researched and updated by our editorial team, and we're always glad to hear from readers who've used the sites we cover. If something in a review doesn't match your own experience, let us know — we take that seriously when we recheck our listings. You can also read more about how we approach this work on our About Us page, and our Terms and Conditions page covers how this site operates and the limits of what we can promise.
What We Can't Do
We're not able to process deposits or withdrawals, access your casino account, issue refunds, or act as a legal representative in a dispute with an operator. We also can't guarantee that contacting us will change a casino's decision on a specific account — our role is independent research and comparison, not customer service for the casinos themselves. If you need account-specific help, the casino's own support channels, listed on their site, are the right first stop.